Automotive Service Writer - Full Time, On-Site

Roles: Automotive Service Writer / Office Manager

Contract length: Full Time, On-Site

Location: Local positions available.

Rate: Competitive entry-level pay, details shared upon application.

We're looking for a Service Writer who is organized, customer-focused, and ready to become an important part of our front office team. This is a full-time, on-site position for someone who enjoys taking initiative, solving problems, and helping a business run more efficiently every day.

You'll serve as a key point of contact for our customers, creating an outstanding experience while keeping daily operations running smoothly. You'll work closely with our technicians, management, and customers to ensure every repair is communicated clearly, every customer feels valued, and the shop operates efficiently.

This is an opportunity for someone who doesn't simply complete assigned tasks—you'll look for ways to improve the business, strengthen customer relationships, and contribute to the long-term success of the operation.

What We're Looking For

The ideal candidate is someone who naturally takes ownership of their work. You're dependable, detail-oriented, and understand that every customer interaction represents the reputation of the business. You thrive in a fast-paced environment, remain calm under pressure, and can prioritize multiple responsibilities while staying organized.

Skills/background needed:

Experience as an Automotive Service Writer, Service Advisor, or in a similar role within an automotive repair facility is preferred. Knowledge of automotive repair procedures, maintenance services, and industry terminology is helpful. You should be able to confidently write repair orders, build estimates, explain repairs, and communicate effectively with both customers and technicians. Outstanding customer service and relationship-building skills are essential. Excellent written and verbal communication, strong organizational and time-management abilities, and the capacity to multitask while maintaining attention to detail are important. Experience with shop management software and computer systems is valuable. Professional phone etiquette, conflict-resolution skills, and the ability to work independently and make sound decisions are required. A positive attitude, strong work ethic, and a team-first mentality will help you succeed in this role.

Full training will be provided to help you succeed in this position.