Bilingual Communications & Legal Assistant - Hybrid

Role: Bilingual Communications & Legal Assistant

Contract length: Full-Time, Hybrid (in-office attendance required)

Rate: Competitive entry-level pay, details shared upon application.

Location: Hybrid position with regular in-office attendance required.

Skills/background needed: Fluent spoken Mandarin Chinese and English required. No prior legal experience necessary—full training provided.

About the role

We are seeking a patient, organised, and highly communicative person to support client communications and intake in a legal environment. This is a phone-intensive role where you will answer inquiries from clients and prospective clients, conduct intake calls in Chinese and English, assist with follow-up communications, and help ensure client questions reach the appropriate team members.

You will be the reliable point of contact when primary team members are unavailable. Many of our clients are older, grieving, or anxious—we are looking for someone who genuinely enjoys speaking with people and is comfortable spending a substantial portion of the workday on the telephone.

What you'll do

• Answer client and prospective-client calls in Chinese and English with professionalism and warmth• Serve as a reliable point of contact when colleagues are unavailable• Make follow-up calls, provide routine status updates, and help resolve client inquiries• Conduct intake calls in both languages using established procedures• Gather and accurately document client information, asking appropriate follow-up questions when needed• Help clients locate, complete, and return routine forms and documents• Maintain accurate calendars and records for appointments, callbacks, intakes, deadlines, and follow-ups• Take ownership of unresolved matters and follow through until completion• Identify when an issue needs escalation to a senior team member• Assist with mailings, paperwork, scanning, document tracking, and other client-related support as needed

What we're looking for

• Fluent spoken Mandarin Chinese and English (required)• Excellent verbal communication skills and a warm, confident telephone manner• Exceptional patience, particularly with elderly, ill, anxious, or frustrated clients• Strong follow-through and ownership—if you commit to something, you see it through• Excellent organisation and task-management skills• Ability to multitask and prioritise competing calls, messages, documents, and deadlines• Strong attention to detail and accurate record-keeping• Good judgment about when to escalate issues to senior staff• Resourceful, dependable, and team-oriented• Comfortable learning and following established procedures• Basic proficiency with Microsoft Word and Microsoft Excel, and ability to learn case-management and telephone systems• Prior experience in a law firm, medical office, call centre, customer service, or similar high-volume client-facing environment is preferred, but not required

Why join

This role offers full training, a supportive team environment, and the opportunity to develop skills in a professional legal setting. You will make a direct difference in client communications and support. We offer competitive benefits including health insurance, paid time off, paid sick leave, dental and vision coverage, and retirement savings options.

Equal opportunity

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.