Communications Director - Entry Level, Remote

About The Role

We're looking for a Communications Director to join our team and lead strategic communication efforts that help us inform, engage, and support consumers and end-users across our programs. You'll be responsible for designing and executing communication strategies that translate complex technical information into clear, accessible messaging for the public, customers, and stakeholders.

What you'll do:

Develop and own the communications strategy, aligning all messaging to our mission, brand, and regulatory requirements. Lead integrated communication plans supporting major programs, service rollouts, and customer-facing initiatives. Oversee creation of consumer-focused content including guides, web content, service updates, and campaign materials. Partner closely with program teams, product owners, operations, and legal teams to ensure accuracy, consistency, and appropriate tone. Establish communication frameworks for crisis response and other high-visibility incidents affecting consumers. Manage communication channels—email, messaging platforms, web portals, and social media—ensuring timely, compliant, and effective delivery. Analyze communication performance data and consumer feedback to improve clarity, reach, and customer experience. Ensure all communication aligns with federal, state, and contract-specific requirements. Supervise a team of writers and communication specialists as needed. Represent communications in cross-functional leadership forums and program reviews.

Skills/background needed:

6+ years of communications experience; 5+ years in a leadership role. Experience supporting large-scale, consumer-facing programs, ideally in government services, technology, or regulated industries. Exceptional writing, editing, and message development skills. Ability to translate technical program content into clear, accessible communications. Proven ability to lead communication strategy across complex, collaborative environments. Demonstrated understanding of compliance requirements for public-facing communications (including privacy, accessibility, and regulatory standards). US Citizen and the ability to obtain a Public Trust clearance.

Nice to have:

Active public trust clearance. Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or related field. Experience with omnichannel communication platforms and customer engagement tools. Familiarity with customer experience frameworks and service delivery operations. Strong stakeholder management and cross-functional leadership skills.

Rate: Competitive entry-level pay, details shared upon application.

Contract length: Full-time, permanent

Location: Fully remote – work from home

Benefits: We offer eligible employees medical, dental, vision, life insurance, health savings account, short and long-term disability, employee assistance programme, parental leave, 401(k), paid time off for vacation, and company-paid holidays.