Position Overview
This role combines customer engagement with content creation — ideal for someone who enjoys writing, storytelling, and helping others. You'll work as both a customer advocate and educator, using your communication skills to create meaningful connections with customers and build engaging digital content that educates and inspires.
This is a fully remote position where you'll transform customer interactions into videos, tutorials, and written stories that showcase products and values to an online audience.
Key Responsibilities
Customer Engagement & Support
Provide helpful, solution-driven guidance to customers through email, chat, or video.
Ensure each customer interaction reflects a supportive, educational brand voice.
Learn about products and industry knowledge through training sessions provided by your team.
Content Creation & Storytelling
Create educational videos and how-to content featuring products, tips, and industry insights.
Serve as the on-camera presence for videos that will appear on the website, social media, and video platforms.
Plan, script, and produce engaging, brand-aligned content in collaboration with the team.
Turn customer questions and common challenges into video tutorials, FAQs, and written articles.
Capture and edit short clips that demonstrate product features, care instructions, and creative uses.
Support & Collaboration
Create and maintain accurate product and educational content to support the team.
Document customer insights and frequently asked questions to improve website materials and communications.
Assist with content management tasks such as organizing files, uploading content, and tracking interactions.
Participate in virtual team check-ins to review content schedules and progress.
Who You Are
You're a confident communicator with strong writing and on-camera presence. You're a natural storyteller who can turn everyday product knowledge into relatable, educational content. You're highly organized, detail-oriented, and proactive in managing priorities. You're comfortable learning new tools and enjoy working both collaboratively and independently.
Skills/Background Needed
Strong verbal and written communication skills.
Experience or interest in customer service (full training provided).
Experience or interest in video production, content creation, or storytelling (training provided).
Proficiency in Microsoft Word and Microsoft Excel.
Familiarity with social media platforms such as Instagram, YouTube, or TikTok.
Comfortable learning tools like Canva or basic video editing software.
No prior experience required — we provide full training and support.
Contract Length
Full-time or Part-time
Rate
Competitive entry-level pay, details shared upon application.
Location
Open to applicants worldwide (fully remote).
What We Offer
Full on-the-job training.
Flexible work schedule.
Paid time off and holidays (for full-time employees).
Opportunities for growth within creative, marketing, or content teams.
Collaborative, supportive team environment.
Ready to start your remote career? Apply for this role below.
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