About the role
We are looking for an entry-level Customer Service & Marketing Coordinator to join our growing team. This is a full-time, in-person position based at our office location. You will support our customers and help maintain our marketing presence across multiple channels. No prior experience is required — full training will be provided.
What you'll do
Customer Service:
• Provide friendly and professional support to customers via phone, email, and chat
• Help customers with inquiries, concerns, and requests
• Process orders, returns, and exchanges accurately
• Update customer information in our system
• Suggest relevant products to customers when appropriate
• Make follow-up calls to resolve issues and check in with customers
Marketing Support:
• Keep our product catalog and price sheets up to date as items change
• Write and send email campaigns to customers and prospects about new products and seasonal offers
• Manage our social media accounts — plan posts, write captions, respond to comments and messages
• Take simple product photos using a phone camera for catalogs, emails, and social media
• Track basic metrics like campaign opens and new inquiries, then share weekly summaries
Skills/background needed:
• Excellent written and spoken English
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable with data entry and basic computer systems
• Bilingual Polish or Spanish language skills are a plus
• No sales or customer service experience required — we will train you
Contract length:
Full-time, permanent
Rate:
Competitive entry-level pay, details shared upon application.
Shift:
Day shift, 8 hours per day
Location:
Local positions available — on-site role at our office
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