About the Role:
We are seeking a compassionate, detail-oriented paralegal to support legal claims work. You will communicate directly with Chinese-speaking clients and families, help gather and organize documentation, draft written submissions, and manage multiple cases simultaneously. This is a full-time position with a hybrid work structure—primarily remote with occasional in-office time as needed.
No prior legal experience is required. Full training will be provided in legal document drafting, claims procedures, and case management. We are looking for someone who cares about helping people, takes pride in accuracy, and is reliable and organized.
Responsibilities:
• Communicate directly with Chinese-speaking and bilingual clients and families by telephone, email, and written correspondence in both Chinese and English
• Gather, review, and analyze information and documentation related to claims
• Investigate facts and circumstances of each case and identify missing information or evidence
• Work with clients, family members, witnesses, medical providers, employers, and other parties to obtain necessary documentation
• Draft legal documents, factual narratives, correspondence, and other written submissions
• Prepare and submit claims-related documents
• Follow up on outstanding records and documentation through to completion
• Maintain accurate electronic case records and document case activity
• Manage multiple cases, deadlines, and priorities simultaneously
• Work closely with attorneys and team members to move cases forward efficiently and provide excellent client service
Skills/Background Needed:
• Professional fluency in speaking, reading, and writing Chinese (Mandarin and/or Cantonese)
• Comfort and confidence speaking with clients frequently by telephone
• Excellent verbal and written communication skills in English
• Compassion and empathy when working with clients and families
• Exceptional attention to detail and commitment to accuracy
• Reliability and dependability with consistent follow-through
• Resourcefulness and initiative in solving problems
• Strong organizational skills and ability to manage multiple cases and deadlines
• Integrity, sound judgment, and accountability
• Strong work ethic and willingness to take ownership of assignments
• Ability to work independently without constant supervision
• Team-oriented attitude and willingness to help colleagues
• Proficiency with Microsoft Office or comparable office productivity software
• Prior paralegal, legal, claims, healthcare, or investigative experience is preferred but not required
Career Growth:
This position offers genuine opportunities for professional growth. Full training and support will be provided. Employees who demonstrate strong client service, reliability, attention to detail, and teamwork will have opportunities to take on greater responsibility and advance within the organisation.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, permanent
Location: Hybrid remote, based in New York. Candidates must reside in New York or New Jersey.
Benefits: Health insurance, dental insurance, vision insurance, paid time off, parental leave, and 401(k) with employer matching.
Equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Ready to start your remote career? Apply for this role below.
Apply Now