Service Writer - Automotive, Entry Level

We're seeking a customer-focused Service Writer to join our automotive repair team. This is an in-person role based at our workshop facility.

We are an established independent automotive repair shop specializing in European vehicles. Great service means taking care of people—many of our customers have trusted us for years, and we're looking for someone who genuinely enjoys getting to know customers, earning their trust, and building relationships that last.

As a Service Writer, you'll be the primary point of contact for customers from vehicle check-in through delivery. You'll guide them through the repair process, work closely with our technicians to keep communication clear, manage repair orders, and keep the workshop running smoothly.

Responsibilities

• Serve as the primary point of contact from vehicle check-in through delivery

• Clearly explain customer concerns, diagnostic findings, and recommended repairs in plain language

• Set accurate expectations for cost, timing, and next steps

• Provide proactive updates throughout the repair process

• Build long-term customer relationships through trust, transparency, and professionalism

• Manage the full lifecycle of repair orders using shop management software

• Build accurate estimates based on proper diagnostics

• Present repair recommendations in a clear, organized way

• Coordinate scheduling, parts procurement, and technician workflow to maintain efficiency

• Track open estimates and follow up on declined or deferred work

• Communicate clearly with technicians to ensure alignment on diagnostics and repairs

• Verify all information before presenting to customers to avoid miscommunication

• Maintain an organized workflow between the front office and workshop

• Ensure repair orders are accurate, complete, and well-documented

• Take full ownership of issues and ensure they are resolved properly from start to finish

Skills/background needed

• Strong ability to communicate clearly and translate technical information into simple, understandable terms

• Excellent customer service skills with a professional and confident approach

• Highly organized with strong attention to detail and accuracy

• Ability to manage multiple repair orders and priorities in a fast-paced environment

• Comfortable working with digital tools, estimates, and communication platforms

• Strong problem-solving skills with a focus on ownership and follow-through

• Team-oriented mindset with the ability to work closely with technicians and staff

Prior automotive service experience is a plus, but full training will be provided. We're looking for someone eager to learn, professional, and genuinely interested in customer care.

What we offer

• Competitive entry-level pay, details shared upon application

• Monday–Friday schedule with no weekends

• Health insurance

• Vision insurance

• 401(k) retirement plan

• Paid time off

• Paid training and professional development

• Clean, professional, fully air-conditioned workshop facility

• Modern shop technology and digital tools

• Experienced technician team to learn from

• Established and loyal customer base

• Long-term career growth opportunities with a respected independent workshop

Contract length

Full-time, permanent

Location

Local positions available.