Roles: Service Writer / Automotive Service Advisor
About the role:
You'll be the main point of contact for customers, listening carefully to their concerns and creating detailed work orders. Your day-to-day responsibilities will include:
- Greeting customers warmly and documenting their vehicle concerns accurately
- Tracking repair orders throughout the day and keeping customers updated on progress
- Learning about warranty coverage and what is included
- Scheduling maintenance appointments with returning customers
- Notifying customers when parts have arrived and arranging service times
- Informing customers when their vehicles are ready and closing out work tickets
- Explaining charges clearly and reporting any service issues to management
- Working toward team targets for customer satisfaction and repair efficiency
Skills/background needed:
No prior experience required. Full training will be provided. You'll need:
- Strong verbal communication skills
- Basic math ability
- Ability to operate a motor vehicle legally
- Customer service mindset and attention to detail
- Willingness to learn and grow in the role
Contract length: Full Time, Permanent
Rate: Competitive entry-level pay, details shared upon application.
Location: Local positions available. On-site role based at the workplace.
What we offer:
- Full on-the-job training
- Health and dental insurance
- Paid time off
- Pension or retirement savings plan
- Supportive team environment
Background and driving record screening will be required. If you're organised, enjoy working with people, and want to build a career in automotive service, we'd love to hear from you.
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