About the Role
We are looking for a customer-focused Service Writer to join our team on a consistent, full-time schedule. As the main link between our customers and our service technicians, you will play a critical role in delivering clear communication, accurate estimates, ordering needed parts, and providing excellent service.
If you thrive in a fast-paced environment and take pride in honest customer care, we want to hear from you.
Key Responsibilities
Greet customers promptly, listen to their vehicle concerns, and create detailed repair orders.
Act as the liaison between customers and technicians to ensure accurate diagnostics and timely repairs.
Order, track, and manage necessary automotive parts from vendors to support scheduled repairs and maintenance.
Translate technical vehicle recommendations into clear, easy-to-understand options for customers.
Build and present detailed cost estimates and secure customer approval before work begins.
Manage workflow to ensure promised completion times are met.
Process payments, handle customer inquiries, and maintain accurate service records.
Skills/background needed: Experience in automotive service advising or a related customer-facing role in the automotive industry, hands-on experience ordering parts and working with parts vendors, strong understanding of general automotive maintenance and repair processes, exceptional verbal and written communication skills with a customer-first mindset, proficiency with shop management software and general point-of-sale systems, valid driver's license with a clean driving record, dependable transportation to and from work.
Schedule: Monday, Thursday, Friday (8:00 AM – 5:00 PM) and Saturday (8:00 AM – 2:00 PM), with flexibility to cover shifts on Tuesday and Wednesday as needed. Sunday off.
Contract length: Full Time, Permanent
Location: Local positions available.
Rate: Competitive entry-level pay, details shared upon application.
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