We're looking for a Service Writer to join our team. This is an entry-level position where you'll support our service operations and help keep customers informed about their vehicle maintenance and repairs.
About the Role:
As a Service Writer, you'll be the link between our customers and our technical team. Your responsibilities will include:
• Answering customer inquiries via phone, email, and fax about vehicle repairs and maintenance services
• Creating repair estimates that meet customer needs and expectations
• Communicating repair timelines and updates to customers
• Recording repair orders accurately in our service database system
• Obtaining customer approvals for repairs and services
• Working with technicians and customers to ensure quality service and solutions
• Maintaining detailed documentation of all repair work
• Building strong working relationships with customers and team members
Skills/background needed:
No prior experience is required. We'll provide full training on all systems and processes. You should have:
• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to listen carefully and interact professionally with customers and colleagues
• Basic computer skills and familiarity with Microsoft Office
• Willingness to learn new software systems quickly
• Ability to manage multiple tasks at once
• A positive attitude and self-motivation
• Good organizational skills
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Location: Open to applicants worldwide.
Benefits: Paid time off, paid holidays, and additional leave options including bereavement leave, jury duty leave, and volunteer time off.
We're an equal opportunity employer and welcome applications from all backgrounds.
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