Service Writer - Entry Level

We are seeking an organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all communication between customers and the service department to ensure a seamless and efficient service experience.

Responsibilities:

Greet customers and assist them with scheduling service appointments, explaining services, and answering any questions they may have

Communicate with technicians to determine the scope of work needed for each service appointment

Create accurate and detailed service orders for each customer, including estimates and timelines for completion

Follow up with customers throughout the service process to provide updates and address any concerns

Coordinate with the parts department to ensure necessary parts are ordered and available for each service appointment

Collect payment and process invoices for completed services

Maintain accurate records of all service appointments, invoices, and customer communications

Ensure all customer inquiries and concerns are addressed promptly and professionally

Skills/background needed: High school diploma or equivalent, excellent communication and interpersonal skills, strong attention to detail and organizational skills, ability to work in a fast-paced environment and multitask effectively, proficiency with Microsoft Word and Microsoft Excel, and knowledge of automotive systems and terminology. Previous experience in customer service or administration is preferred but not required. Full training will be provided.

Rate: Competitive entry-level pay, details shared upon application.

Contract length: Full-time, permanent

Location: Local positions available.