Service Writer - Equipment & Machinery, Full Time, Entry Level

Overview:

We're looking for a Service Writer to join our team at a busy equipment dealership. You'll be the key point of contact between customers and our service department, helping manage maintenance and repair processes for a range of equipment. No prior experience in this specific role is required—we provide full training.

What You'll Do:

• Greet customers and listen to their equipment concerns and needs
• Write up service orders with clear details about diagnostics and recommended repairs
• Schedule and coordinate service appointments to keep workflow smooth
• Communicate with our technicians to relay customer needs and ensure quality work
• Explain service costs and completed work to customers in a clear, honest way
• Keep service records and documentation accurate and up to date
• Follow up with customers on their service experience and gather feedback to help us improve

Skills/background needed:

• Strong communication and listening skills
• Friendly, professional approach to customer interaction
• Ability to stay organized and manage multiple tasks
• Willingness to learn about equipment and technical concepts (training provided)
• Comfortable using basic service management software and tools (training included)
• Attention to detail when recording information

Contract length:

Full time, permanent position

Rate:

Competitive entry-level pay, details shared upon application.

Location:

Local position available (Monday to Friday, on-site)

What We Offer:

• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off including holidays, sick days, and vacation
• Employee discount
• Supportive team environment with opportunities to grow and develop your skills
• Full training provided—no prior experience necessary

Additional Information:

Successful applicants will be required to pass a background check and drug screening as part of our commitment to maintaining a safe workplace. We are an equal opportunity employer committed to diversity and inclusion.