We're looking for an organized, customer-focused Service Writer to join our growing service team. If you enjoy working with customers, coordinating with technicians, and keeping a busy service department running smoothly, we want to hear from you.
About the Role
As a Service Writer, you'll be the primary point of contact between customers and service technicians. You'll manage the flow of work orders from intake through completion, keep customers informed on the status and cost of their repairs, and help ensure every item that comes through the shop gets serviced efficiently and correctly.
What You'll Do
Greet customers and open detailed, accurate work orders based on reported issues and service needs
Communicate with customers throughout the repair process regarding estimates, approvals, timelines, and completed work
Coordinate with technicians to schedule jobs, track progress, and prioritize the shop's workload
Order parts as needed and follow up on parts status to avoid delays
Prepare accurate invoices and review completed work orders for accuracy before closeout
Maintain clear, up-to-date records in the service management system
Handle customer questions and concerns professionally, escalating when appropriate
Support the service department in maintaining a high standard of customer satisfaction
Skills/Background Needed
Strong communication and customer service skills
Highly organized with the ability to manage multiple work orders and priorities at once
Comfortable working with computers and service scheduling software
Experience in service writing or customer advisory is helpful, but not required — full training will be provided
Basic technical understanding is a plus
A team player who thrives in a fast-paced, hands-on environment
Valid driver's license
What We Offer
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent position
Location: Local positions available.
A supportive team environment with room to grow and opportunities to develop your skills in a professional, hands-on setting.
Ready to start your remote career? Apply for this role below.
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